Terms and Conditions

Use of Website

This website is owned and operated by Cottage Farms Ltd.

The Contract

The steps required creating the contract between you and us are as follows:

  • You place your order for your products online.
  • We will send you and order acknowledgement email detailing the products you have ordered.
  • Order acceptance and the formation of the contract between us will take place on the despatch of the order from our Butchery. (unless we have notified you we do not accept your order or you have cancelled it).

Non-acceptance of an order may be as a result of one of the following:

  • The product you ordered is not available
  • We are unable to obtain authorisation for your payment.
  • A price or product description error is identified
  • You do not meet the eligibility to order criteria set out below

Eligibility to Order

You must be legally entitled to use the payment card used during the ordering process. You must ensure you input the correct delivery address details, including postcode. The order may be declined after processing should the delivery address not be traceable or if there is a mismatch between the delivery address and postcode.


While we endeavour to hold sufficient stock to meet your order, if we have insufficient stock to fulfil your order we will inform you by telephone and offer and alternative product or refund for the price paid for the unavailable goods.

Delivery Arrangements

Products must be signed for at the delivery address by you or your nominated representative. We will not leave products unattended for example in a garage. At the time of placing your order, you will be given a date for delivery and the driver will contact you to advise you of an estimated time of delivery. If no one is available to sign for the delivery, a card will be left by our driver asking you to call us and arrange an alternative delivery date, which is subject to availability and a charge. If you fail to rearrange delivery, your order will be cancelled. If you have not contacted us to rearrange a failed delivery within 24 hours, your order will be cancelled and the cost of your order (excluding the cost of any perishable items) will be refunded.  

A specific time for your delivery cannot be given, however we will endeavour to deliver your order between the hours of 9am and 5pm.  

If there are any errors or shortages in what we supply to you, we ask that these are brought to our attention on the same day by phoning the Butchery.

Collection Arrangements

All customers collecting ordered shopping from our Butchery, whether the registered customer or a third party, will be asked to provide a form of identification for the person who is paying for the shopping, ie any form of identification matching the cardholder shown in the payment details.

Vouchers and promotion

Meatballs (MBALL2021)

1. 1 free pack of 20 small or 10 large meatballs on online orders over £45. 2. Small meatball weight 24g min per meatball, Large meatball weight 48g min per meatballs. 3.Offer ends 01/06/2021. 4.Only 1 free pack of meatballs per order. 5. Pack price at start of promotion £4.40. 6. Offer not available in store. 7.Subject to availability. 8.Meatballs may come frozen. 9.Only 1 voucher code per transaction. 10. Selected products only.

2 for £8 meatballs (248)

1. Offer only available online. 2. subject to availability

Order Cancellation

Prior to despatch of your goods you may cancel your order by giving us notice of cancellation of this order within 2 days of placing the order, notice of cancellation must be given by telephone. We will acknowledge receipt of your cancellation and refund the card account on which the goods were purchased.  However, we will no longer be able to cancel any Christmas orders after the 17th December.  


For reasons of hygiene, safety and under law we are not able to refund items unless the products you have purchased from us are faulty or not as described or are not fit for purpose. If you are unsatisfied with any products please contact us by telephone on the day of receipt of the products.

Company Details

Company number 06481232
Lynwood House, Crofton Road, Orpington, Kent, BR6 8QE